Missed the Open House? - Don't Worry!
Schedule your FREE Guest Class and sign up BEFORE September 14th and you can still get the great Open House Specials! Check out the specials available!
Your child is automatically re-enrolled at My Gym until an official Cancellation Request Form (CRF) has been completed and submitted to us. The CRF is available for download on this page (see above) or at the Gym. There is no cancelation period to terminate your enrollment. Once a CRF has been received your are paid up for one month from your last billing date. Children may continue to attend classes and Free Plays as well as complete any remaining make-ups through that date. Any remaining make-up classes after the last class date will be forfeited.
Your enrollment entitles you to a minumum of 1 class per week. Classes missed for any reason, may be made up by attending any age-appropriate class that we offer, subject to space availability. Make-ups must be taken while the student is enrolled in a class. Make-ups are transferable to Sibling(s) within the same household. Those make-ups must be taken in any age-appropriate class, subject to space availability. Unused make-ups may not be carried forward. A refund or credit will not be issued for missed classes. My Gym does not pro-rate class tuition. Missed make-up classes are forfeited.
In the case of snow, ice or severe weather, My Gym may decide to cancel classes for that day or for a part of that day, based on the conditions of the surrounding area. If in doubt, please call 888-MY-GYM-RENO (888-694-9673) for information. We will leave cancellation information for that day on our voice mail by 8:30 AM. Also, please check the main home page of this web site for closure information. If you see none, assume that we are open.
We do not grant credit or issue refunds for missed classes. We encourage you to make up any missed classes due to illness, vacations, school activities, inclement weather or school closings. Please see our make-up policy (above) for information on rescheduling a missed class. A refund or credit will only be considered in the case of long-term illness or injury, or an unexpected relocation.
Birthday Party Deposits are non-refundable. If you need to cancel your party your deposit will be credited to your My Gym account as Store Credit ONLY and will be available to you immediately.
Membership fees are non-refundable.